Bulk case actions
Act on a whole filtered queue in one step, with the audit trail a single case leaves.
HELP CENTER/ROADMAP9 ITEMS
Roadmap
The shape of what is coming, not a schedule. Nothing here is a delivery commitment and priorities move — for what has actually shipped, see the release notes.
In progress
Being built now.
Autonomy per case type
Set the dial separately for each case type instead of once per workspace.
Deadline forecasting
Flag a likely breach while there is still time to act on it.
Next
Queued behind the work to its left.
Workflow versioning
Publish changes as versions and roll back without disturbing cases in flight.
Evidence packs
Export a whole case as one dated pack an inspector can read without a login.
Self-serve connectors
Build an integration from an API spec without waiting on us.
Exploring
Still being scoped. These move the most.
Worker simulation
Replay a digital worker against closed cases before it goes anywhere near a live one.
Cross-workspace reporting
One view over several teams or brands running separate configurations.
Claimant status pages
A link the person on the other side can open to see where their case has got to.