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HELP CENTER/PRODUCT UPDATES/DEADLINE WARNINGS NOW FIRE BEFORE THE …22 JUL 2026
Improved

Deadline warnings now fire before the deadline, not after

Deadline triggers used to fire on the day a deadline passed, which made every notification a reprimand rather than help.

Steps can now be triggered a set number of working days before a stage deadline. The obvious use is a warning to the case owner two days out.

Existing steps triggered on Deadline passed are unchanged. See Deadlines and working days.