HELP CENTER/PRODUCT UPDATES/IMPORTS NOW ACCEPT THE DATE A CASE ENT…6 MAY 2026
Fixed
Imports now accept the date a case entered its current stage
Imported cases took their stage-entry date from the import timestamp, so every deadline was counted from the day you migrated. On a team importing cases already close to a statutory deadline, that was actively misleading.
The import mapping now accepts a stage-entry date column, and deadlines are counted from it.
Imports run before this release are not retrospectively corrected. If you imported open cases and the deadlines look wrong, contact support and we will work through them with you.