Changing your plan or seat count
How to add users, change your agreement, and what takes effect when.
On this page
Adding people
Invite them. Seats are not pre-purchased — an invitation creates the seat and it appears on the next invoice, prorated from the date they accept rather than the date you sent it.
There is no approval step and no waiting. If your agreement has a committed seat count, exceeding it is allowed and billed rather than blocked, so nobody is ever locked out mid-week over a licence.
Removing people
Deactivate rather than delete. The seat is released at the end of the current billing period, not immediately — deactivating on the second of the month does not produce a credit for that month.
See Inviting your team and setting roles for why deactivation is preferred over deletion.
Changing the agreement
Anything that changes the commercial shape — committed volume, term, adding a capability that is not on your current plan — goes through your account contact rather than a screen. Contact support and we will route it.
There is no self-service upgrade, and that is deliberate rather than an omission: these agreements are scoped to the volume and the sectors you operate in, and a button that changed them silently would be worse for you than a conversation.
What takes effect when
| Change | Effective |
|---|---|
| Invite a user | On acceptance, prorated |
| Deactivate a user | End of the current period |
| Add a capability | On the date agreed, usually immediate |
| Change committed volume | Next billing period |
| Cancel | End of the current term |